Return
Would you like to return all or part of your order? No problem. You have a 30-day return period.
Within Germany, you can create a free return label via our returns portal for orders over €39. For returns outside of Germany, we charge a fee of €5.90. This fee will be deducted from your refund amount. You can easily request your return label here.
Notice
Your order value is less than €39? Then we ask you to send your return at your own expense to the following address:
Ecom Brands GmbH
c/o Ohl Connect GmbH & Co. KG
Hittfelder Kirchweg 1-5
21220 Seevetal
Please note that even if the return shipment has been delivered according to the tracking information, the return still needs to be processed. Processing can take up to 14 days.
Questions about your return
The refund will be made using the original payment method used. Processing the return can take up to 14 days. Depending on the payment method, the amount will then be refunded immediately or after a short time.
If your delivered product is defective, a return is not necessarily necessary. Please contact our customer service via the contact form or by email to support@larkson.de
You can have a return label created via our returns portal. We charge a processing fee of €5.90 for returns. This amount will be automatically deducted from your refund amount.